Last Updated: April 21, 2026
Welcome to the BinkSale FAQ! We’ve gathered answers to our most common questions to help you quickly find the information you need. If you can’t find the answer here, please contact our support team!
Ordering & Shipping
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders shipped to the United States (contiguous U.S.) and Canada. No minimum purchase is required.
Q: What are your shipping destinations?
A: We currently ship to the contiguous United States and contiguous Canada. We do not ship to Alaska, Hawaii, U.S. territories, or other international destinations at this time.
Q: How long will it take for my order to arrive?
A: Orders are processed within 1–2 business days. After that, estimated delivery times are:
United States: 3–5 business days
Canada: 5–8 business days
Please note that delivery times are estimates and may vary due to carrier delays or customs processing (for Canada).
Q: Can I track my order?
A: Absolutely. Once your order ships, you will receive a shipping confirmation email containing a tracking number and a direct link to monitor your package’s journey.
Q: Which payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. All transactions are processed securely.
Returns, Refunds & Guarantee
Q: What is your return policy?
A: We offer a 30‑calendar‑day return policy from the date of delivery. To be eligible for a return, items must be unused, in their original packaging, and returned due to a quality issue (including manufacturing defects or functional problems).
Q: How do I start a return?
A: Simply email our support team at info@binksale.org with your order number and the reason for return. We will send you a return shipping label and easy‑to‑follow instructions.
Q: Do I have to pay for return shipping?
A: No. We offer free return shipping for eligible returns. There are also no restocking fees.
Q: How long does it take to get my refund?
A: Once we receive and inspect your returned item, we will process your refund within 1–2 business days. The refund will be issued to your original payment method. Please allow an additional 7–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Q: What if I receive a damaged or defective item?
A: If you receive a damaged or defective item, please contact us immediately at info@binksale.org with your order number and photos showing the issue. We will arrange a replacement or a full refund, including return shipping costs.
Product & Quality
Q: What does “BinkSale quality” mean?
A: We are committed to providing high‑quality products that meet our standards. Every item we offer is carefully selected from trusted suppliers. If you ever have an issue with a product, our customer service team is here to help.
Q: Where are your products made?
A: Our products are sourced from manufacturers around the world that meet our quality and reliability standards. Specific details may be found on individual product pages.
Customer Support
Q: How can I contact customer support?
A: Our dedicated team is ready to help you!
Email (all inquiries): info@binksale.org
Phone: +1 (773) 996‑2460
Business Address: 5141 S Hamlin Ave, Illinois, IL 60632, United States
Q: What are your customer service hours?
A: We are available Monday – Friday, 9:00 AM – 6:00 PM (Central Time). Emails and calls received outside these hours will be answered on the next business day.
Q: How quickly do you respond to inquiries?
A: We aim to respond to all email inquiries within 1–2 business days. For urgent matters, please call us during our operating hours.